66, Bidhan Road, Siliguri, West Bengal – 734001, India

We’re open Monday – Saturday, 8 a.m. – 8:00 p.m. IST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We do have simple delivery charge format. All orders above Rs. 1,000/- (Rupees one thousand only) are delivered free of cost thought Registered Book Post.

Which payment methods are accepted in the Online Shop?

We do have an arrangement of huge bouquet of 200+ payment options including the major Credit Cards, Debit Cards (All MasterCard /Visa /Maestro /RuPay Cards), Amex EzeClick, Net Banking, Prepaid Instruments, and up to Multi Bank EMI options.

How long will delivery take?

For domestic shipments, please allow 5 to 15 days – for delivery.

How secure is shopping in the Online Shop? Is my data protected?

With a combination of best practices, leading technology and human intelligence, the CCAvenue F.R.I.S.K. engine provides an unprecedented level of risk detection and helps assess each transaction against a negative database collected over a decade and is verified by our dedicated risk management team over 150 variables like high risk global IP address verification, BIN number mapping, Keystroke speed recording etc. CCAvenue also provides you personalized transaction controls like velocity checks and blacklist controls to set specific criteria to limit their risk exposure. Velocity Checks: You can define a simple velocity filter for several parameters and all the transactions will be passed through the velocity filter before being processed. Blacklist Controls: Based on your data of negative transactions you can restrict fraudsters from transacting on your site by blocking their Country, Email ID, Card Number or Geo IP location.

What exactly happens after ordering?

The product is dispatched the very same day of ordering, if the order is placed before 5 pm. Afterwards, the order is dispatched and shipped the next day.

Do I receive an invoice for my order?

The Invoice of the order is raised online and it is delivered to your registered mail id as soon as the order is placed.

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This is form is just to answer your queries related to pre sales and post sales. The inquiries will be answered within 24-48 hours.