Inclusive Banking Thro’ Business Correspondents (Payments Banks) is designed for Business Correspondents at the financial intermediaries, aiming to impart the necessary skills-set for making them effective and efficient at their assigned roles. This book is divided into two modules, namely:

• Module A – Applicable to Business Correspondents of Payments Banks
• Module B – Applicable to Business Correspondents of Payments Banks who have cleared Module A and subsequently appointment by Scheduled Commerical Banks as Business Correspondents

This book also features summaries, keywords, test & answers at the end of each chapter.

The Present Publication is the 2019 Edition, published exclusively by Taxmann for the Indian Institute of Banking and Finance, for the certification examination on Business Correspondents of the Payments Banks.

The contents of the book are as follows:

• Module A – Applicable to Business Correspondents of Payments Banks
  • Structure of Indian Banking and Types of Banks
  • Various Deposit Schemes and Other Services
  • Account Opening, On-Boarding Process, KYC Mechanism and Operations
  • Accounting, Finance & Operations
  • Grievance Redressal Mechanism in Banks and Banking Ombudsman Scheme
  • Overview of the Financial Market
  • Financial Inclusion and Banking for the Unbanked
  • Business Correspondents and Business Facilitators (BC/BF) Model: A Vehicle for Financial Inclusion
  • Risk and Fraud Management
  • PMJDY, PMJJBY, PMSBY and APY
  • Basic Technical Skills
  • Digital Banking Products
  • Communication and Financial Counselling (Including Financial Literacy and Financial Education)
  • How to Deal with Different Types of Customers
• Module B – Applicable to Business Correspondents of Payments Banks who have cleared Module A and subsequently appointment by Scheduled Commerical Banks as Business Correspondents
  • Various Deposit Schemes and Other Services
  • Accounting, Finance & Operations
  • Loans and Advances: Retail Lending
  • Principles of Sound Lending
  • Kisan Credit Card Scheme
  • Asset Classification and Methods of Recovery
  • Overview of the Financial Market
  • Microfinance and Self-Help Groups (SHGs)
  • Soft Skills and Strategies for Recovery of Bank Loans